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Infusion stands are a central tool in health care. They are mainly found in hospitals, are
usually in use for many years, sometimes carry enormous loads (e.g. irrigation solutions,
perfusors), are also used by mobility-impaired persons to support walking, promote mobility
and self-determination during ongoing infusion therapy, and must be stored in sufficient
numbers. The weaknesses of the existing design of infusion stands are well known to users.
Nevertheless, for decades there has been no further development or adaptation to new,
changed requirements, let alone to new technical possibilities. In the short term, it makes
sense to further develop the existing infusion stand models in an evolutionary manner in
order to quickly produce an improvement in the functions and to mitigate the greatest
weaknesses. In this respect, the project team has shown in the context of technical
developments that there are very simple, but in terms of functionality, safety and data
protection very worthwhile adaptations that can and should be taken up by the industry. The
redesign of the basic element alone brings so much improvement for the use of this aid that
an industrialization in several senses – for the individual and society – would be more than
promising. With this research project, the project group would like to give an impulse for the
participatory involvement of users in assistive technology research. The user groups can
participate in different phases of the product development; at least the products should be
evaluated regularly in their application by the users.
The growth and sustainability of a manufacturing company extensively relies on customer satisfaction regarding the quality of its products. An exemplary study on the customer quality claim management of an international manufacturing company determined that one major reason for customer dissatisfaction was the inability to prioritize the reported quality problems. Therefore, the company’s focus was set to enhancing the customer claim resolution process by overcoming the challenges in the prioritization process. Considering the various factors which influence the prioritization process, this study provides a solution by using a unique prioritization technique for the management of customer quality claims. It also focuses on the implementation of the derived solution by providing an explicit evaluation method for each of the prioritization factors.