@incollection{ZuernMuellerHolzner2022,
  author    = {Siegfried Z{\"u}rn and David M{\"u}ller and Barbara Holzner},
  title     = {New ways of quality management},
  booktitle = {Nelson, William D. (Hrsg.): Advances in Business and Management},
  series    = {Success for SMES in 7 steps using action-oriented systems thinking simulations based on the EFQM 2020 model},
  isbn      = {9781685078348},
  year      = {2022},
}